Liability and risks:
The company and its agents act only as agent of agents in all matters relating to tours and shall not be liable for injury, death, delay, loss, damage, illness or weather conditions for a cause in any manner. The company’s liability carried in the vehicle is governed by the respective laws of the country and all claims are subject to the jurisdiction of the courts of the country.
The company reserves the right to subcontract all or any part of the services agreed to be supplied.
The company cannot be held responsible for loss or damage to baggage or equipment.
The company draws your attention to the fact that there are certain inherent risks present when on safari, or when engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure.
Alteration of tours:
The right is reserved to change any arrangements should condition so necessitate.
Valid travel insurance:
We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to their home country should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares.
Cancellation and refund:
In the event of cancellation or amendments, a minimum charge to cover expenses incurred as well as cancellation fees chargeable at the lodges will be made if cancellation is received less than 30 days before the commencement of the tour. Refund will not be provided if parts of the service/ climb are not utilized.
Cancellation during the climb, the client will not receive any refund on not used service. If the client has to be brought down to Moshi for injuries and does not complete the climb, refund will not be made to the unused services/ climb. Any extra cost will be barred by the client.
Your personal baggage limit is 12 kg per person for the climb.
Should the government introduce/increase any fees, taxes, levies etc. affecting the above rates the same will be passed on to you
Unscheduled extensions / breakaways:
In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes or any other cause which is beyond the control, it is understood that the expenses relating to these unscheduled extensions (hotel accommodations, etc.) will be on the account of the client. While it is possible to break away from planned holidays itineraries, it is understood that extra expenses incurred as a result of such a breakaway will be for the client’s account and any unused service will not be refunded.
While every effort is made to keep to all published itineraries, we reserve the right to make changes for your convenience. In some cases, weather conditions can necessitate an alternation in the tour itinerary and this does not constitute any reason for refund. No refund for unused services will be considered in the event that the stipulated hotel accommodation, excursion service, etc., is unavailable for any reason whatsoever. We undertake to provide like or better accommodation, etc., at the same price quoted to the client.
Important to know:
Price is subject to the rate of exchange fluctuation based on day of full payment.
Availability based at the time of booking.
Travel Insurance highly recommended.